FAQ

Guidelines to Order

All our arts and gifts are drawn/created by hand. Since no automation is used, so there will be small differences between the picture on the website and the actual product. However, these variations increase uniqueness and enhance the value of your product. Colors slightly vary from the picture and the product due to lighting used while photography and monitor settings.
Yes, you can order through phone. Please call us to +91-9566825308.
We are offering customization only for bulk orders in our Wholesale Store. For more info kindly call us to +91-9566825306. You can also check our Wholesale Store at theonlineshoppingstores.com
Mostly, dispatched same business day if order placed before 11.30 AM. Or else it will be dispatched in the next business day.
At present we are not providing any options for shipping outside India in our websites. However, you can reach us directly at +91 9566825306 for overseas shipping.

PAYMENT AND SHIPPING

At present we accept three types of payment method for Indian Customers

You can place an order in the website and pay through secured online payment method (Indian Rupees) by using your debit/credit card, net banking which is powered by INSTAMOJO through CITRUS Payment Gateway

Other Country Customers

You can us at +91 9566825306 to place the order.

Telephone/Offline Orders

You can also place Telephone orders and make the payment by NEFT/IMPS/bank Transfer into our bank account. Bank Account Details will be provided on request.

Yes, you can use different address for shipping and billing. We always ship the products to shipping address only.
Speed Post, FedEx, TNT and Blue Dart.
We will dispatch within the shipping time noted in each product details page. However, we are not responsible for delay in dispatch/delivery due to natural disaster, worker strike, political bandh, holidays, delay in transit etc.

CANCELLATION / REFUND

You can cancel the order within 1 hour from placing the order.
Bank charges and shipping and Packing charges (If shipped) will be deducted from the amount and balance will paid by original way of payment as per refund Policy.